Chi Machine® FAQ's

Q) I will be moving to Europe. Can I take my Chi Machine and HotHouse and use them there?

A) We manufacture both a 120V/60Hz(Item #6018) and a 220V/50Hz (Item #6014) version of the Chi Machine.

Because the Chi Machine motor does not function well on a transformer, we don ' t suggest using 120V/60Hz Chi Machine in Europe. We recommend you acquire the 240V model. The HotHouse is only manufactured in a 120V version but it can be used successfully in Europe as long as a transformer of sufficient capacity is used.

Q) Why must I provide my Social Security number when I make my application as a distributor?

A) The IRS requires it. The IRS requires those in our form of business to withhold 31% of any commission check when the distributor has not provided a Social Security number.

Q) Is there a carrying bag specially designed for the Chi Machine and HotHouse?

A) Yes. We do have carrying bags for the Chi Machine and HotHouse.

Q) The new Chi Machine seems noisier. Is it functioning properly?

A) Yes, this is normal to hear some noise from the machine when it is in operation. No functions of the machine have changed and every machine makes noise when it's working. According to a Japanese Skylite company technician, noise under 70db is considered normal. NOTICE: Any machine returned to us because of noise which is tested and shown to have a level at or below 70db will not be covered under warrant service. All costs, including labor charges involved in such a return, will be the responsibility of the sender.

Q) I am tax exempt purchaser. I provided all proper documentation after I had placed an order. Why can't I get a refund of the tax that was charged me on that order?

A) At the time we processed your order, we had no knowledge about your tax-exempt status. All orders must be reported and filed with your state tax department after invoicing. Once filed, orders are not supposed to be changed. Distributors with tax exempt privilege must provide legible and complete documentation at the time the order is placed.

Q) I place my order from abroad. Do I have to pay duty?

A) Yes. we will only collect shipping fees. Customers are themselves responsible for paying duties, which vary from country to country.

Q) I lost my HotHouse warranty card; can you mail me another one?

A) All information about your purchase is recorded in our computer system. The one-year warranty will be in effect from the date of purchase. Sending us the card is not necessary.

Q) Can I watch TV or chat while swinging with "The Chi Machine®?"

A) No, while using the machine you have to concentrate. Distractions will reduce the effectiveness.

Q) I have just had surgery. Can I use the "Chi Machine?"

A) No. You can not use it unless the wound is closed and healed. In addition, neither can it be used during early pregnancy or shortly after spontaneous labor.

Q) Why do you have to remain lying still for two or three minutes after using "The Chi Machine®?"

A) When the "Chi Machine stops, it is highly recommended that you not immediately get up.

Q) Has the value of the "Chi Machine " been verified as a health appliance by any recognized agency?

A) Yes, it has. It has been verified and certified by Japan's Medical Affairs Bureau. Moreover, it has been patented in many countries.

Q) Does the "Chi Machine" have a satisfaction and after-sales guarantee?

A) All Chi Machines that were purchased after April 15th, 2000 will have our new extended warranty of 2 years.

Q) I requested a refund on my charge card. How long does it take to show?

A) After return is made, charge card statement should reflect adjustment 5-7 days later.